I was up early this morning for that interview to promote the Friday night show in Kirtland at the Brooks Isham Performing Arts Center. The interview went well and we hope it helps put ticket sales over the top.
After the interview, it was time for all of us to hit the road and head to Farmington. I have a Healing of Magic workshop there at the San Juan Regional Medical Center on Thursday. I went to check us out of the Historic Plaza Hotel. There was a mix up here from the beginning and, since Monday, we’ve been trying to get it fixed. But Customer Service doesn’t seem to be high on their priority list. I approached the young man behind the desk to settle out the account but they had charged us for 2 nights lodging instead of one night as they stated. When I asked about it, he said I would need to talk with the Account Manager and she wouldn’t be in until 9am. I stopped back by the desk prior to us loading out, a bit after 9am, and asked to speak to Janet, the Account Manager. I was informed that she was eating breakfast and he didn’t think this was important enough to bother her. He asked if I could wait until she was done. What? Does that even make sense? Ask the CUSTOMER to wait around until the MANAGEMENT has finished eating breakfast? We had to leave so I asked him to please keep me informed of the situation. He assured me that he would BUT he never asked for any contact information of any kind – a sure sign that he was just “playing” me.
When I got into the hotel here in Farmington last night, I emailed the Historic Plaza Hotel addressing it to Janet. I’ve still yet to hear anything from this place. I hope to hear something today…though I’m not impressed with the customer service here at all. Next time we come to Las Vegas, NM, there’s a very nice award-winning Comfort Suites in town that I’m sure would like to have our business.
The drive to Farmington was faster than we thought it might be. We decided to take a different route, get off the interstate onto Highway 550. It saved us almost 2.5 hours of time and the scenery was very unusual. The only problem – the wind was really intense! But we made it – got all checked in and got some much needed rest for the night.